About These Terms

These Terms and Conditions govern your use of the Stratum Clinic website at stratumclinic.co.uk and any purchase you make from us. By placing an order, you agree to these terms. Please read them carefully before buying.

Who We Are

This website is operated by Stratum Limited, a company registered in England and Wales. Our registered address is in County Durham, UK. For any queries, you can contact us at info@stratumclinic.co.uk.

Products

All products sold through Stratum Clinic are sourced exclusively from authorised UK distributors. We take the authenticity and quality of our products seriously. Product images are for illustrative purposes and packaging may vary slightly.

Pricing and Payment

All prices are displayed in Great British Pounds (GBP) and are inclusive of VAT at the applicable rate. We reserve the right to update prices at any time, but the price at the time of your order will always apply. We accept all major payment methods as indicated at checkout.

Your Right to Cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason. To exercise this right, please notify us at info@stratumclinic.co.uk before the 14-day period expires. Please note this does not apply to opened or used products — see our Returns Policy for full details.

Product Information & Medical Disclaimer

All products sold by Stratum Clinic are cosmetic or over-the-counter (OTC) skincare products. The information provided on our website, including product descriptions and ingredient details, is for informational purposes only and does not constitute medical advice. If you have a skin condition, allergy, or are under the care of a medical professional, please consult your doctor or dermatologist before using any new skincare product.

For personalised skincare guidance, professional consultation services are available via our website.

Liability

Stratum Limited's liability to you in connection with any order will not exceed the total price charged for the relevant products. We are not liable for any indirect or consequential loss arising from your use of our website or products.

Intellectual Property

All content on this website, including text, images, logos and design, is the property of Stratum Limited or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce any content without our prior written consent.

Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to These Terms

We may update these Terms and Conditions from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our website after changes are posted constitutes your acceptance of the revised terms.

Last updated: March 2025