Shipping policy
Shipping Policy
UK Delivery
Standard UK shipping is £10.00. Orders over £250 qualify for free delivery.
Dispatch Times
Orders are typically dispatched within 1–2 working days of being placed. You'll receive a confirmation email as soon as your order is on its way.
Delivery Timeframe
Standard UK delivery takes 2–4 working days from dispatch. Please allow a little extra time during busy periods such as public holidays or promotional events.
How Your Order Is Shipped
All Stratum Clinic products are shipped directly from authorised UK distributors. This means your skincare is always handled by specialist logistics partners who understand the care these products require.
Delivery Tracking
Once your order has been dispatched, you'll receive a tracking number by email so you can follow your parcel's journey. If you haven't received a tracking update within 2 working days of your order confirmation, please get in touch at info@stratumclinic.co.uk.
International Shipping
We currently ship within the United Kingdom only. We're working on expanding our delivery options — stay tuned for updates.
Questions?
If you have any questions about your delivery, don't hesitate to contact us at info@stratumclinic.co.uk. We're happy to help.